1． Network Upgrade failed or No network upgrade prompt

1) Please check whether the TV network connection is in normal condition.

2)  Try to manually operate the TV for network upgrade again.

3)  If the network upgrade operation fails more than three times, it is recommended to try the network upgrade again in other time periods.

4)  Please call service center when your TV not ok after above operation.

2．  TV cannot be turned on after network upgrade

1) Please turn off the power for 30 seconds, then reboot and check if the TV is working properly

2)  In case that TV still cannot be turned on, please call service center

3． How to do when Incomplete network upgrade

1)  Please turn off the power for 30 seconds, then reboot and check if the TV is working properly.

2)  If the TV can be started normally, please try network upgrade again with good network. Do not power off during the upgrade process.

3)  Please call service center when your TV not ok after above operation.